For the Dutch municipality Gemeente Dongen Irion disclosed their website with the self-learning chatbot Antwoord! Antwoord! thus enabled citizens to have access to all municipal information that was available in FAQ’s, via an intelligent, zelf-learning chatbot. The FAQ’s include subjects like parking places, driving licenses, passports, special events, subsidies, schools, etcetera.
To easily manage the application Irion used a semantic wiki . The semantic wiki is a freely available repository enabling civil servants to enter, remove or change information at any time and place they like, and have an option to add relevant keywords to improve the functionality of the chatbot.