Gemeente Gilze en Rijen

GemeenteGilzeRijenTogether with Irion partner Dutchear Irion built an intelligent voice-based chatbot, called GemeenteConnect for the Dutch municipality Gemeente Gilze en Rijen. GemeenteConnect combined Irion’s dialogue system with speech recognition software from Dutchear, thus allowing citizens to pick up the phone, and have a real phone conversation with a virtual assistant. The system can even cope with dialects and with non-native inhabitants, and is capable of answering 80% of the FAQ’s correctly within two minutes!