Intrasurance is a Dutch online insurance broker. For them, Irion built a special knowledge management system to improve their customer support service. A customer case, stated in text, can be matched against a knowledge database of cases, and thus dig up the most similar cases from a database, without any human intervention. Thanks to the language technology used in the system, the knowledge of the company is shared and updated without any extra effort. Twofold advantage: customers get adequate answers and help desk personnel quickly adopts the available company knowledge. Moreover, employees leaving the company leave their knowledge about cases and customers in the company.